Adrien Clavier, sykehuspartner

making the health system healthy

Some years ago, I started as a Lean consultant at Sykehuspartner in Norway. My job at the time was to guide the organisation to work through continuous improvement using Lean tools.

After three years, I realized that at the surface things got better, but our culture had not changed. A lot of energy got wasted in complaining and pointing at others. I realised co-workers felt disengaged. I started seeing that the real challenge was enabling them to take charge of their own situation, instead of us doing it for them.



This new focus point gradually became clear: humans instead of tools. But how would we do that? And how could I get others to act with me in the same direction? From my own experience, I knew that focussing on creating unity and trust makes an enormous difference. I informally experimented with different ways of doing this and at some point asked to assist me.


I find it so impressive that Martijn (facilitator at has done nothing for us. I mean, he didn’t jump in and fixed things. Instead, he has been patiently listening, helping us to formulate what our next step would be, collaborating with us and pushing us a little when needed. He had faith that we could do it ourselves. The trust I felt from Martijn and the vision we shared gave me the much-needed confidence. What we are left with is the capacity to do it ourselves.

I felt lucky to be accompanied by, who are at the forefront of learning. We profited from their experience, trust and generosity. In Soul, we found a partner that practices what it preaches and that embodies the qualities that they try to awaken in others.

transforming companies
into communities


Visit one of our online Agents of Change sessions.